Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at christoph3r.collins@yandex.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at christoph3r.collins@yandex.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at christoph3r.collins@yandex.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at christoph3r.collins@yandex.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at christoph3r.collins@yandex.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at christoph3r.collins@yandex.com.
Thank you for investing in BTL RECORDS GLOBAL. Because our design architecture operates on a premium, limited-tier deployment model, every garment is custom-manufactured, printed, and finalized specifically for you at the moment of your order.
By initiating a transaction on our storefront, you agree to the operational parameters outlined below.
1. Damage, Defects, and Fulfillment Errors
Your asset delivery is fully protected. If your order arrives damaged, defective, or if you receive the incorrect item or size due to a fulfillment anomaly, we will rectify it immediately at zero cost to you.
The Window: You must report any manufacturing defects or shipping damages within 14 days of the confirmed delivery date.
The Process: Please email a clear photo of the damaged item, along with your order number, to our support desk.
The Resolution: Upon verification, we will instantly expedite a brand-new replacement piece to your address.
2. Size Exchanges & Change of Mind
Because every item is custom-printed on-demand to maintain sustainable, low-waste production, we do not accept returns or offer refunds for change of mind or incorrect size selection.
We provide highly detailed, accurate sizing charts on every product page (including our vintage crewnecks and performance tops). Please review these metrics carefully before finalizing your handshake at checkout.
3. High-Value & Limited-Edition Allocations
For our premium design tiers—including the Legacy Assets Only edition and custom corporate visual blocks:
All sales are final once production has been initiated.
These high-ticket items are backed by our dedicated internal liquidity reserve, meaning any rare logistical or structural error on our end will be resolved with absolute priority via a premium replacement protocol.
4. Lost or Stolen Packages
Every shipment is linked to an automated tracking pipeline handled by our fulfillment partners. BTL RECORDS GLOBAL is not responsible for packages securely marked as "Delivered" by the carrier that are subsequently lost or stolen from the destination. Please ensure your delivery address is secure and monitored.
5. How to Initiate a Claim
For valid replacement claims regarding damaged or incorrect items, please contact our administrative desk directly. Do not attempt to ship items back to the manufacturing warehouse address printed on your package layout without explicit authorization from our team.